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Knowledge base
Account
Access (5)
How to change my login email?
How to change my account password?
I can't access my portfolio with my login data. What can I do?
How can I recover my forgotten password?
I didn't receive the password reset email. What can I do?
Personal info (4)
How to change the name displayed in my portfolio?
How to change the job title displayed in my portfolio?
How to upload or change my account image?
Where do I find my Account settings?
Closing your account (1)
How can I delete my UXfolio account?
Subscription
Plans & Pricing (4)
Can I use UXfolio for free?
What's included in the Premium plan?
What's the difference between the two Premium plans?
Can I share a subscription with others?
Payments (4)
How do I subscribe to UXfolio Premium?
How do I switch between the Monthly and Yearly Premium plans?
How do I change my payment details and card data?
My payment failed. What can I do?
Discounts & Trials (2)
Do you offer a trial?
Do you offer a discount or coupon?
Canceling Your Subscription (4)
How to cancel my subscription/plan?
What happens to my portfolios after I cancel my subscription?
What happens to my case studies if I cancel my subscription?
Will I lose my work if I cancel my subscription?
Portfolio Details
Management (7)
How to create a new portfolio?
Where can I manage my portfolios?
How to switch between portfolios?
How to change the URL/slug of my portfolio?
How to set a default portfolio?
How to duplicate a portfolio?
How do I delete a portfolio?
Appearance (4)
How do I remove the UXfolio branding/logo?
How do I change the favicon of my portfolio?
How to customize how my portfolio appears when sharing on social media?
What's the difference between a portfolio and a case study?
Search Engines & Analytics (3)
How to connect Google Analytics to my portfolio?
How to hide my portfolio from search engines such as Google?
How to change the title of my portfolio (the title that appears on the browser tab)?
Portfolio Passwords (3)
How to set up password protection for a portfolio?
How to remove password protection from a portfolio?
Password protection is not working for my portfolio
Portfolio Customization
Templates & layout (7)
How to edit a portfolio?
How to change my portfolio's template?
How customizable are the portfolio templates?
Can I edit the HTML/CSS of my portfolio?
How to add custom HTML/CSS to my portfolio?
How to remove all customization from my template?
How do I reset my portfolio template?
Design (9)
How to change the colors in my portfolio?
How to change the fonts of my portfolio?
How to remove the profile picture from my portfolio?
How to change the background color of my portfolio?
How to edit what appears when I share my portfolio (sharing settings)?
How to add buttons to my portfolio sections?
How to customize the buttons in my portfolio?
My images are blurry. What can I do?
How to change the hover color of links in my portfolio?
Socials (3)
How do I add social media links to my portfolio?
How do I remove social media links from my portfolio?
How do I change the social media icons on my portfolio?
Menu/navigation/footer (8)
How do I rename menu elements on my portfolio?
How do I add custom menu elements to my portfolio?
How do I remove menu elements from my portfolio?
How do I change the button/menu colors on my portfolio?
How do I change the hover color of my buttons/menu?
How to add a footer to my portfolio?
How to remove the footer from my portfolio?
How to edit the footer of my portfolio?
Home page elements (5)
The name section disappeared. How do I add a name section to my portfolio?
The job section disappeared. How do I add a job section to my portfolio?
My bio/introduction section disappeared. How do I add a bio section to my portfolio?
How do I change the 'My Case Studies' text on my portfolios?
How do I add a profile picture or image to my portfolio's hero section?
Pages (10)
How do I add an About page to my portfolio?
How do I delete/remove the About page from my portfolio?
How do I add a Contact page to my portfolio?
How do I delete/remove the Contact page from my portfolio?
How do I change the email address on my Contact page?
How do I add a Resumé to my portfolio?
How do I remove the Resumé/CV from my portfolio?
Why can't I upload a 'Resumé' to my portfolio?
How do I customize my About page?
How do I customize my Contact page?
Case study thumbnails (8)
How do I customize the case study thumbnails on my portfolio?
How do I remove the text from my portfolio thumbnails?
How do I rearrange the text on my portfolio thumbnails? (How do I change the alignment of the case study title)
How do I make case study thumbnails visible on hover only?
How do I change where my case study title appears?
How do I change the color of text on my case study thumbnails?
How do I change the size of my case study thumbnails?
What’s the recommended case study thumbnail image size?
Case study management (4)
How do I rearrange the case studies in my portfolio?
Can I copy or move case studies between portfolios?
How do I add case studies to my portfolio?
My case studies don't appear in my portfolio. What do I do now?
Case Study Building
General (8)
How do I edit the HTML/CSS of my case study?
How do I add HTML/CSS to my case study?
Can I export my case study in PDF or other formats?
How do I remove the branding from my case studies?
How do I change my account details in the top-left corner of my case studies?
How do I reset my case study’s design?
How do I customize how my case study appears when sharing on social media?
How do I save my case study?
Managament (8)
How do I add a new case study to my portfolio?
How do I remove a case study from my portfolio?
How do I publish a case study from the case study editor?
How do I unpublish a case study?
How do I set up a password for my case study?
Can I duplicate a case study?
How do I change my case study’s URL/slug?
How to remove password protection from a project/case study?
Sections (21)
How do I add a new section to my case study?
How do I rearrange sections in my case study?
Where do I find the text ideas/copywriting help?
How do I use the 'Navigation' section?
How do I add/remove gallery elements?
How can I rotate my mockups?
How do I change the mockup styles in my case study?
What’s the ideal image size for mockups?
How do I upload prototypes to my case study?
How do I embed an Axure prototype?
How do I embed a Figma prototype?
How do I embed a Marvel prototype?
How do I embed an Invision prototype?
How do I embed an Adobe XD prototype?
How do I embed a Sketch prototype?
Can I upload a video to UXfolio?
How do I embed presentations, PDFs or sheets to my case study?
My navigation section is not working, why?
How do I customize the footer of my case study?
I can't upload images to my case study. Why?
How do I recover deleted case study sections?
Design (12)
How do I format my case study text?
How do I change my case study fonts?
How do I customize my case study fonts?
How do I add a foreground image to my hero/cover section?
How do I customize my case study colors?
How do I change the spacing between my case study sections?
How do I set a background for my subheader?
What are the image ratios for the mockups?
How do I change my case study background?
How do I change the color of my info (name and title) in the case study header?
Where do I find recommended image sizes?
How to copy font styles between case studies?
Domains
General (2)
Can I move my domain between portfolios?
Can I have more than one domain pointing at one portfolio?
Own domain (external domain) (4)
How do I link my portfolio and a domain that I already own?
My external domain is not working. Why?
How can I point my Squarsapce domain to UXfolio?
How can I point my WIX domain to UXfolio?
Domain Purchase & Billing (7)
How do I purchase a domain for my portfolio?
How much does it cost to purchase a domain for my portfolio?
When do I get billed for the domain I have purchased?
Do I get billed for my domain on the same day as my subscription?
Can I purchase and register domains for each of my portfolios?
Can I cancel a domain after purchasing it?
Can I get a refund for my domain?
About UXfolio Domains (7)
How long can I keep my domain?
Can I buy a new domain for the same portfolio?
Do I own the domain that I have purchased?
Can I get a custom email address with my domain?
What happens to my domain if I delete my UXfolio account or cancel my subscription?
Can I point my domain to a site outside of UXfolio?
What happens to my domain if my UXfolio Premium subscription expires before my domain registration?
Domain Renewal (4)
Do I have to pay to renew my domain?
Will my domain renew automatically after the first year? Will I get charged automatically?
How long does a renewal last?
How do I switch off the auto-renewal for my domain?
Domain Names (2)
I can’t find the domain I want. Is there any way to get it?
I have misspelled my domain. Can you correct it for me?
Reviews
About UXfolio Reviews (3)
How does the review system work?
What is a Community Review?
What is an Expert Review?
Karma Points (2)
What are Karma Points?
How can I get Karma Points?
Asking for Reviews (6)
Can I get reviews on multiple case studies?
How many reviews will I receive?
Can I get reviews on multiple case studies?
How do I give a review?
How do I ask for reviews?
How do I ask for an expert review?
Policies
Refunds (2)
Domain refund policy
Refund Policy
Data (1)
Your Data
